Return & Refund Policy
If a product is incorrect, damaged or expired, you may request a return within 7 working days of receipt under the conditions below. We review the product and request details before explaining the return or refund steps.
Return Requests Within 7 Working Days
You can initiate a return or replacement request within 7 business days of delivery.
Eligible for Return
- •Delivered item differs from what was ordered (wrong product, weight, or variant).
- •Package was punctured, broken, or damaged during courier transit.
- •Product has arrived with an expired validity or manufacturing defect.
- •Compromised manufacturer seal or leakage discovered upon delivery handover.
Non-Eligible for Return
- •Return request submitted after 7 business days from delivery date.
- •Chemicals, vaccines, or liquid medications whose tamper seals have been opened or used.
- •Damage caused by improper customer storage, extreme heat, or moisture.
- •Original purchase invoice, product box, or security labels are missing.
4-Step Return & Refund Procedure
A streamlined, transparent process to resolve your return.
Contact Support
Call our hotline or reach out via WhatsApp immediately upon receiving the package.
Share Photos
Send clear photos/videos of the damaged item and original invoice for quick verification.
Return Dispatch
Dispatch the parcel to our Mymensingh hub or hand over to arranged courier pickup.
Refund / Exchange
Receive your full refund via bKash/Nagad/Bank or replacement parcel in 3–5 working days.
Need Assistance with Returns or Exchanges?
Our dedicated support team will guide you through every step.