Customer ProtectionEffective: 2024 | AgroVet BD
Return & Refund Policy
Customer trust and satisfaction are AgroVet BD's highest priorities. If you receive an incorrect, damaged, or expired product, we provide a hassle-free 7-day return and swift refund policy.
7-Day Easy Return & Replacement Guarantee
You can initiate a return or replacement request within 7 business days of delivery.
Eligible for Return
- •Delivered item differs from what was ordered (wrong product, weight, or variant).
- •Package was punctured, broken, or damaged during courier transit.
- •Product has arrived with an expired validity or manufacturing defect.
- •Compromised manufacturer seal or leakage discovered upon delivery handover.
Non-Eligible for Return
- •Return request submitted after 7 business days from delivery date.
- •Chemicals, vaccines, or liquid medications whose tamper seals have been opened or used.
- •Damage caused by improper customer storage, extreme heat, or moisture.
- •Original purchase invoice, product box, or security labels are missing.
4-Step Return & Refund Procedure
A streamlined, transparent process to resolve your return.
Step 01
Contact Support
Call our hotline or reach out via WhatsApp immediately upon receiving the package.
Step 02
Share Photos
Send clear photos/videos of the damaged item and original invoice for quick verification.
Step 03
Return Dispatch
Dispatch the parcel to our Mymensingh hub or hand over to arranged courier pickup.
Step 04
Refund / Exchange
Receive your full refund via bKash/Nagad/Bank or replacement parcel in 3–5 working days.
Return Shipping Coverage: If the return is due to damaged, defective, or incorrect delivery, AgroVet BD bears 100% of return shipping costs.
Need Assistance with Returns or Exchanges?
Our dedicated support team will guide you through every step.